Frequently Asked Questions
Everything you need to know about NQR quality and delivery.
How do you ensure the freshness of your food products?
At NQR, we maintain a strictly temperature-controlled supply chain and work directly with local producers to ensure that items are packed and shipped at peak freshness.
What is your shipping policy for perishable items?
Perishable goods are shipped via express courier in insulated packaging with cold packs. We recommend being present for delivery to ensure items are refrigerated immediately.
Can I return a food item if I change my mind?
For safety and hygiene reasons, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a resolution.
Do you offer options for specific dietary requirements?
Yes, our product pages feature detailed filters for gluten-free, vegan, organic, and nut-free options to help you shop according to your dietary needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Where can I find the nutritional information for a product?
Comprehensive nutritional facts and ingredient lists are available on each individual product page under the 'Ingredients & Nutrition' tab.