Returns & Exchanges

At NQR, we strive to ensure every bite meets our quality standards. Due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please check your food items immediately for any signs of damage, spoilage, or shipping errors.

• 2.
  Document Issues

  Take clear photos of the damaged product and the shipping label to help our team process your request faster.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the documentation within 48 hours.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no extra cost.